Welcome to Electro Sparks, your trusted online store for household appliances, electronics, and spare parts like air conditioning components in Egypt! We’re based at 5 ElSawaf Street from ElRehany Street, Downtown Cairo, and we’re here to make shopping easy and fun for our Egyptian customers. At Electro Sparks, we care about your privacy and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your data when you visit our website at http://electrosparks.net. Got questions? Reach out to us at help@electrosparks.net, info@electrosparks.net, or call us at +201016330333!

Who We Are

We’re Electro Sparks, a Cairo-based online store serving the Egyptian market with top-quality household appliances, electronics, and spare parts. Whether you’re looking for a new laptop, a fridge, or air conditioning components, we’ve got you covered at https://electrosparks.net.

What Information We Collect 🤔

When You Leave Comments or Reviews

We love hearing from you! When you leave a comment or review on our site, we collect the info you provide in the form (like your name and email). We also grab your IP address and browser details to help us spot and block spam. Your feedback helps us improve, and we keep it secure!

If you use Gravatar, we might send an anonymized version of your email (called a hash) to check if you have a profile picture set up. Once your comment is approved, your profile picture will be visible alongside your comment. Check out Gravatar’s privacy practices at https://automattic.com/privacy/.

When You Sign Up for Our Newsletter

Joining our newsletter? We’ll collect your name and email address to send you updates, promotions, and tips about our products. We use services like Mailchimp and other plugins to manage our newsletters, and they may collect data to help us send you the best content. You can unsubscribe anytime!

When You Place an Order

When you shop with us, we collect details like your name, address, phone number, and payment information to process your order. Our payment gateway, Paytabs, securely handles your name and credit card details to complete your purchase. We also share your shipping details with our trusted partners like Aramex, Mylerz, FedEx, and others to deliver your order quickly.

When You Upload Media

If you upload images to our site (like in a review), we suggest avoiding images with location data (EXIF GPS) embedded. Other visitors might be able to download and see that location info, so it’s best to keep it private.

Cookies – Making Things Easier for You!

We use cookies to improve your experience on our site. Here’s how:

• Comments: If you leave a comment, you can choose to save your name, email, and website in cookies so you don’t have to re-enter them next time. These cookies last for one year.

• Login: If you log into your account, we set cookies to save your login info and display preferences. Login cookies last for 2 days, and display preferences cookies last for a year. If you select “Remember Me,” your login will stay active for 2 weeks. Logging out removes these cookies.

• Temporary Cookies: When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. It disappears when you close your browser.

• Editing Content: If you edit or publish an article (like a blog post), we save a cookie with the post ID. It contains no personal data and expires after 1 day.

• Analytics Cookies: We use analytics plugins to understand how our site is used, helping us improve your shopping experience.

Embedded Content from Other Sites

Our site might include embedded content like videos, images, or articles from other websites (e.g., a YouTube video). This content works the same way as if you visited the other site directly. Those websites might collect data about you, use cookies, or track your interactions—especially if you’re logged into their services. We recommend checking their privacy policies to learn more.

How We Use Your Data

We use your data to:

• Process and deliver your orders quickly.

• Send you newsletters with updates and promotions (if you’ve signed up).

• Respond to your questions, comments, or reviews.

• Improve our site with analytics (e.g., understanding what products you love).

• Keep our site safe by detecting spam or fraudulent activity.

Who We Share Your Data With

We don’t sell your data—ever! But we work with trusted partners to help us run our site and serve you better, including:

• Paytabs: Our payment gateway, which collects your name and credit card details to process your payments securely.

• Shipping Partners: Companies like Aramex, Mylerz, FedEx, and others to deliver your orders.

• Newsletter Services: Tools like Mailchimp to send you updates and promotions.

• Analytics Plugins: To understand how our site is used and improve your experience.

• Spam Detection Services: To keep comments and reviews spam-free.

If you request a password reset, your IP address will be included in the reset email for security purposes.

How Long We Keep Your Data

• Comments/Reviews: If you leave a comment or review, we keep it and its metadata indefinitely so we can approve follow-up comments without delay.

• Newsletter Subscriptions: We keep your email and name until you unsubscribe.

• Registered Users: If you create an account, we store the personal info in your profile. You can view, edit, or delete it anytime (except your username). Our admins can also see and edit this info.

• Order Data: We keep order-related data (like your name, address, and purchase history) for as long as needed to fulfill your order, provide customer support, and meet legal requirements under Egyptian law.

Your Rights Over Your Data

You’re in control of your data! Under Egypt’s Data Protection Law No. 151 of 2020, you have the right to:

• Request a copy of the personal data we have about you.

• Ask us to correct or delete your personal data (unless we need to keep it for legal, administrative, or security reasons).

• Opt out of newsletters or marketing emails at any time.

Just reach out to us at help@electrosparks.net or info@electrosparks.net, and we’ll help you out.

Where Your Data Goes

We’re based in Egypt, but some of our partners (like Mailchimp, Paytabs, or shipping companies) might process your data in other countries. We ensure these partners follow strict privacy standards to keep your data safe, in line with Egyptian data protection laws.

Keeping Your Data Safe

We take security seriously! We use industry-standard measures to protect your data, including encryption and secure servers. Our website is secured with an SSL certificate from DigiCert, a trusted provider, ensuring that your data—like payment details or personal info—is encrypted and safe when you shop with us. However, no online system is 100% secure, so we encourage you to keep your account details private and contact us if you notice anything suspicious.

Age Restrictions

Our site is for users aged 16 and older. If we learn that we’ve collected data from someone under 16 without parental consent, we’ll delete it as soon as possible.

Updates to This Policy

We might update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make big changes, we’ll let you know by posting a notice on our site or sending you an email.

Get in Touch

Have questions about your privacy? We’re here to help! Contact us at:

• Email: help@electrosparks.net or info@electrosparks.net

• Phone: +201016330333

• Address: 5 ElSawaf Street from ElRehany Street, Downtown Cairo, Egypt

Last updated: April 7, 2025